How we collect, use, process, store, disclose, and protect your information.
Alphanso Innovations Private Limited, a subsidiary of Alphanso Technology (collectively referred to as “Alphanso Innovations,” “we,” “our,” or “us”), protecting your privacy and safeguarding your personal, business, technical, and customer information is one of our highest priorities.
This Privacy Policy explains how Alphanso Innovations collects, uses, processes, stores, protects, retains, and discloses information when you:
By accessing our websites or using our products and services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to information processed by Alphanso Innovations in connection with our websites, AI products, SaaS platforms, enterprise solutions, APIs, applications, professional services, and related offerings.
Some of our enterprise customers may use Alphanso Innovations solutions to process information on behalf of their own customers, employees, users, patients, visitors, or other individuals.
Where Alphanso Innovations processes personal data solely on behalf of an enterprise customer, we generally act according to the customer's instructions and applicable contractual terms. In such circumstances, the relevant customer may be responsible for determining the purposes and means of processing and for providing appropriate notices to the individuals concerned.
Depending on how you interact with Alphanso Innovations, we may collect the following categories of information.
This may include:
For enterprise customers and professional-service engagements, we may process:
Our AI platforms may process information submitted by customers or users to provide requested functionality.
Depending on the product, this may include:
Customer Data Ownership and Confidentiality
Customer data submitted to Alphanso Innovations remains the property of the customer or the applicable data owner.
Unless otherwise expressly agreed in writing, Alphanso Innovations does not sell, rent, trade, or commercially distribute customer data and does not use customer-submitted content to train public or shared AI models.
Where customer-specific model improvement, fine-tuning, evaluation, or analytics is required, such processing will be performed only where permitted by the applicable agreement, product configuration, customer authorization, or other lawful basis.
Alphanso Innovations develops and operates AI-powered technologies across automation, operations, customer experience, business intelligence, media, and enterprise workflows.
Our solutions may include, without limitation:
Our Vision AI solutions may process images, video, camera feeds, and related information for:
Our industrial AI and digital-twin solutions may process:
These solutions may support:
Our medical document intelligence solutions may process sensitive clinical information, including medical documents, images, reports, and other healthcare-related information where authorized by the customer.
Depending on the deployment, features may include:
Customers using healthcare-related solutions remain responsible for ensuring that their use of the service complies with applicable healthcare, privacy, consent, and data-protection requirements.
Our AI support solutions may process customer conversations, support tickets, knowledge-base information, and related business information to provide:
Our voice and audio solutions may process audio recordings and related information for:
Customers are responsible for obtaining any consent or authorization required before submitting recordings or voice data to our services.
Our lead-generation solutions may process business and professional information to support:
Our appointment solutions may process calendar and scheduling information to provide:
Our enterprise management systems may process account, organization, feature, role, and usage information to provide:
Our media automation solutions may process video and media content for:
Our event solutions may process event and attendee information for:
Our AI design solutions may process branding and event-related information to provide:
Our image-generation solutions may process prompts, reference materials, and other user-provided content to provide:
Our AI recommendation solutions may process user preferences, viewing context, mood, occasion, and related information to provide personalized entertainment recommendations.
The exact information processed depends on the product, configuration, account type, and features used.
We may use information for the following purposes:
Alphanso Innovations is committed to complying with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, regulations, notifications, and amendments issued under it, to the extent applicable to our processing activities.
Where applicable, we process Digital Personal Data in accordance with lawful purposes and applicable consent or other permitted grounds under the DPDP framework.
We seek to apply principles including:
Where we process personal data on behalf of an enterprise customer, our processing may additionally be governed by the customer's instructions and contractual data-processing requirements.
Customer information is treated as confidential.
Alphanso Innovations does not sell, rent, lease, or otherwise commercially disclose customer data to third parties for their own independent marketing or commercial purposes.
We do not share customer data with unrelated third parties except where reasonably necessary to:
Where third-party service providers are used to support our services, we seek to require appropriate confidentiality, privacy, and security obligations.
Alphanso Innovations recognizes that customers may submit confidential, proprietary, sensitive, or commercially valuable information to our AI platforms.
Accordingly:
AI-generated outputs may contain inaccuracies or errors. Users should independently review AI-generated outputs before relying upon them for legal, financial, medical, safety-critical, employment, or other consequential decisions.
Certain Alphanso Innovations products may process information that could be considered sensitive or subject to additional legal protections depending on the applicable jurisdiction.
Examples may include:
We process such information only where appropriate for the requested service, authorized by the customer, supported by a lawful basis, and subject to applicable contractual and security requirements.
Customers are responsible for obtaining required notices, permissions, consents, or other legal authorizations before submitting sensitive information to our platforms where required by applicable law.
When delivering cybersecurity services, managed security services, penetration testing, security assessments, vulnerability management, incident response, or related services, we may process:
Such information is processed solely for the agreed security, assessment, monitoring, consulting, or protection services.
We maintain confidentiality regarding customer cybersecurity engagements, subject to applicable law and contractual requirements.
When you access our websites, applications, or services, we may automatically collect technical information including:
This information may be used to maintain service availability, improve performance, detect security incidents, understand usage patterns, and troubleshoot technical problems.
We may use cookies and similar technologies, including:
Cookies may be used to:
You may manage cookies through your browser or applicable cookie-management controls. Disabling certain cookies may affect the functionality of some services.
We may use carefully selected third-party service providers to support our operations.
These may include providers of:
Such providers may access information only to the extent reasonably necessary to perform services for Alphanso Innovations and are expected to maintain appropriate confidentiality and security measures.
We do not authorize service providers to sell customer data or use confidential customer information for unrelated commercial purposes.
We may disclose information where reasonably necessary to:
Where legally permitted, we seek to limit such disclosures to the information reasonably necessary for the applicable purpose.
As a global technology company, Alphanso Innovations may process information through infrastructure, affiliates, service providers, or partners located in countries other than the country in which the information was originally collected.
Where required by applicable law, we implement appropriate safeguards for international transfers and processing of personal data.
Payments for our products and services may be processed by secure third-party payment providers.
We generally do not store complete payment-card information on our own servers.
Payment providers may process payment information according to their own privacy policies and applicable security requirements, including applicable PCI-DSS standards.
Subscription-based products may operate on monthly, annual, or other recurring billing arrangements as specified at the time of purchase.
Custom software development, AI implementation, consulting, cybersecurity projects, infrastructure deployment, and enterprise software solutions may be billed on a one-time, milestone-based, recurring, or contract-specific basis.
All applicable pricing and billing terms are communicated before purchase or execution of the applicable agreement.
We implement reasonable and appropriate administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the service and applicable risk, safeguards may include:
No internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.
If you close your account or request termination of your Alphanso Innovations AI product account, we will initiate the applicable account-closure and data-deletion process.
Unless a longer retention period is required by applicable law, regulatory obligations, contractual requirements, legitimate dispute-resolution requirements, or security obligations, customer data associated with the closed account will be scheduled for deletion within sixty (60) days after account closure.
For operational and disaster-recovery purposes, deleted account data may remain temporarily available in backup systems or recovery infrastructure.
Where applicable, data scheduled for deletion may be recoverable for up to thirty (30) days after deletion from the active production environment, subject to our backup and disaster-recovery procedures.
After the applicable recovery period, the data will be permanently deleted or rendered irreversibly inaccessible, subject to information that must be retained under applicable law or legitimate legal, security, accounting, or contractual requirements.
Customers should therefore download or export any information they wish to retain before closing their account.
Deletion timelines may vary for different categories of information and may be subject to specific enterprise contracts or data-processing agreements.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
When information is no longer required, we seek to securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal retention procedures.
Depending on applicable law and your location, you may have rights relating to your personal information, including the right to:
Rights may be subject to applicable legal limitations and verification requirements.
To exercise applicable rights, please contact us using the contact details provided in this Privacy Policy.
Our products and services are primarily intended for businesses and individuals who are at least 18 years of age.
We do not knowingly solicit personal information from children.
If we become aware that we have inadvertently collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information in accordance with applicable law.
Our websites, applications, and services may contain links to third-party websites, applications, APIs, platforms, or services.
Alphanso Innovations is not responsible for the privacy practices, security, or content of third-party services that we do not control.
We encourage users to review the applicable privacy policies and terms of third-party services before providing personal information.
Depending on the product and commercial arrangement, Alphanso Innovations may offer private, dedicated, isolated, virtual-private, or on-premises deployments.
In such environments, the location, architecture, access controls, retention configuration, and processing arrangements may differ from our standard cloud services.
Enterprise customers may have additional contractual controls relating to:
Where an executed agreement or Data Processing Agreement contains provisions that specifically govern the processing of customer data, those contractual provisions will apply to the extent of any conflict with this Privacy Policy.
Where permitted by applicable law, we may send information regarding:
You may unsubscribe from promotional communications by using the unsubscribe mechanism included in the communication or by contacting us.
We may continue to send essential transactional, security, account, and service-related communications where necessary.
We seek to maintain accurate information where reasonably necessary for the purposes for which it is processed.
You may contact us to request correction or updating of information that you believe is inaccurate or incomplete.
We may periodically update this Privacy Policy to reflect:
The updated version will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we may provide additional notice regarding material changes.
Your continued use of our services following an update indicates acknowledgment of the revised Privacy Policy, subject to any consent or notice requirements imposed by applicable law.
If you have questions about this Privacy Policy, our data-protection practices, AI data processing, cybersecurity practices, account deletion, or your privacy rights, please contact us:
For privacy or data-protection requests, please clearly identify the nature of your request so that we can route it to the appropriate team.
We may request reasonable information necessary to verify your identity before processing certain privacy requests.
Alphanso Innovations is committed to maintaining high standards of privacy, information security, confidentiality, and responsible AI development.
Our privacy and security framework is designed to support compliance with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023, as applicable, together with internationally recognized privacy, information-security, and responsible-AI principles.
We continuously review our technical, organizational, and contractual safeguards and seek to improve our privacy and security practices as our products, technology, regulatory environment, and customer requirements evolve.
We respect the confidentiality of our customers and are committed to protecting customer information throughout its lifecycle — from collection and processing through retention and secure deletion.